911 Dialing - VoIP 911 Service Agreement
Disclaimer
We care about your safety and the quality of your experience! VoIP can dramatically reduce costs and keep you connected to your family, friends, and co-workers.
If you are currently using traditional phone service but experience frequent issues with your broadband or Internet connection and/or electrical failures, we suggest that you avoid using VoIP based services at this time.
There are some important caveats to keep in mind. In order to use our VoIP service, you must agree to and acknowledge the following:
VoIP 911 service can be adversely affected or rendered useless by power interruptions, broadband and Internet outages, computer viruses and worms that may your network, and/or device failure.
VoIP 911 service must be activated by following the instructions provided by Quantumvoice. If you suffer from a life threatening medical condition or your needs or location require readily available access to emergency service, Quantumvoice suggests that you maintain a traditional plain old telephone system (POTS) line or and/or mobile phone service.
You must notify others at the location(s) where the Service will be used of the non-availability of traditional 911 emergency dialing over the Service. Quantumvoice can provide labels that you should affix to all phones, handsets, and/or headsets that are associated with the Service.
VoIP 911 service makes a best-effort attempt to route emergency calls to the PSAP (Public Safety Answering Point) closest to your location. It is your responsibility to provide Quantumvoice with location information and ensure that the broadband telephony service will only be used at that location.
Quantumvoice acquires the information used to perform the emergency call routing from third parties and is not responsible for the accuracy of the information. All emergency calls are recorded. In order to prevent call failures, emergency calls will be monitored by a live agent who can assist in the event your call is not routed to the correct location or there is an issue with the delivery of your location information. Live agents will intervene if an emergency call has failed or you are unable to speak and will dispatch emergency services to the Service location.
You agree to defend, indemnify, and hold harmless Quantumvoice, its officers, directors, employees, affiliates and agents and any other service provider who furnishes services in connection with this Agreement or the Service, from any and all claims, losses, damages, casualties, and fines resulting from the use of the service including the use, fitness, and availability of 911 services.
