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Billing
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Billing for your service does not start until the day the ATA has arrived at your address (if we supply the ATA), or the day that we provide the information to configure your SIP device (for BYOD subscribers). This prevents any problems if there are any delays in your order.
All billing and payments are done online. Your monthly invoice is emailed to your email account and the credit card you provided when you signed up for service is automatically charged monthly. If you need to change the credit card for your account, please contact our billing team.
Here are some common questions:
What are the initial start up costs? What is the contract length? How do I report a service problem? How do you bill for services? Can I change my rate plan at any time? Can I use Quantumvoice without a credit card? What if there is a problem with my credit card? Will I get a paper invoice sent to me? Do I get charged for incoming calls? Can I cancel at any time? Where is the ATA shipped to?