Call Treatments

Through your web-based phone portal you can set up custom call treatments for handling incoming phone calls (as long as the caller has not blocked their caller ID). You can have certain callers either hear your voicemail (unavailable) message, your voicemail (busy) message, send them straight to a busy signal, or forward them to a number in your phone book.

Setting up call-treatment rules

1. Log on to your phone portal.
2. Click on the "Call Treatment" tab.

   caller (phone number) - This is the single phone number or regular-expression that you want the call-treatment applied to. If you are using a single phone number, the phone number must be in the following form: "NPANXXXXX" (Area Code + Phone Number). Do not prefix the location with a "1". Example: "7345551212" versus "17345551212" (incorrect).

   This field also accepts regular expressions. Some example are:

   .	apply to all phone numbers
   734	apply to any phone number that has the sequence 734 in it (example matches: 8007341212 or 7345551212 or 8885573421)
   ^734	apply to phone numbers that start with 734 (example matches: 7345551212 or 7348881234). For example, you can block an entire area code with this.
   734$	apply to phone numbers that end with 734 (example matches: 8885551734 or 3135557734)

   action - This is what is applied to the phone number/regular expression you provided in the "caller (phone number)" field.

   • use default call handling - no call treatments are applied
   • send to voicemail (unavailable) - send call directly to voicemail and play your "unavailable" greeting
   • send to voicemail (busy) - send call directly to voicemail and play your "busy" greeting
   • send busy signal - send call directly to a busy signal
   • forward to ... - This ties into your phone book entries. Forward call directly to this particular phone-book entry.

   preference - This allows you to rank your call treatments. Since the call treatments list themselves in the order they are entered, this allows you to rank them so that certain treatments get processed first.

   If you use a preference of "1" that particular call treatment will be used before any other treatment with a preference of "2" or below (up to "100"). You can have multiple call treatments with the same preference number (ie: "2"). In that instance, the system will check the call treatments for a match from the top down.

3. Press the "Save" button to commit the changes.
4. Repeat the above steps as desired.