Call Transfer

Call Transfer allows you to transfer an incoming call after you answer. You can transfer your call to any phone number. For example, if you are at home and a call comes in for your spouse, you can simply transfer the call to your spouse's mobile phone and the caller will be connected immediately.

There are 2 ways that you can transfer calls.

• Attended Transfer - Currently Disabled - This feature allows you to transfer an existing call to another telephone number after you picked up the call. Following is the procedure how to perform an attended transfer:

  1. Press the flash button on the telephone handset. This will put the existing party on hold. You will then get a dial tone.
  2. Dial the telephone number to which you want to transfer the call.
  3. When the person you are calling answers the phone, you may speak with the person and when you hang up, your call will be transferred.



• Unattended Transfer - This feature allows you to transfer a call to another telephone number without waiting for the dialed party to answer the phone before you hang up. You can choose to do a Fully Unattended Transfer or a Semi-unattended transfer.

  • Fully Unattended Transfer

    1. Press the flash button on the telephone handset. This will put the existing party on hold. You will then get a dial tone.
    2. Press *98 on your telephone keypad and then the phone number you want the call transferred to.
    3. Hang up the phone.
  
  

  • Semi-unattended Transfer

    1. Press the flash button on the telephone handset. This will put the existing party on hold. You will then get a dial tone.
    2. Dial the telephone number to which you would like the call to be transferred.
    3. Wait for at least 1 ring and then hang up your phone. This will transfer the call.

Please note that if you are transferring calls, charges may apply.